(4.3 / 5)11+ Ratings

Moen Reviews

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Overall Rating

4.3
11 Reviews
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About Moen

Moen.ca is an online platform that specializes in high-quality plumbing fixtures and accessories. It offers a wide range of innovative faucets, showerheads, and bathroom and kitchen fixtures designed to enhance a home’s functionality and style. The website features collections of bathroom and shower faucets that add comfort, luxury, and personal style to your bath. In addition, the kitchen section of the site provides a broad selection of kitchen faucets, sinks, and other kitchen accessories including soap dispensers, hardware, and filtration systems. This makes it a premier online destination for anyone looking to upgrade their home with stylish and functional fixtures.

Payment Options Available

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Moen Pros & Cons

Pros:

  • Customer Service: Moen is known for its exceptional customer service, with some customers praising the helpful and enthusiastic representatives.
  • Quality and Reliability: Moen faucets are generally considered to be of good to excellent quality, with a strong reputation among plumbers and consumers.
  • Warranty: Moen offers a lifetime warranty on its faucets, which has set a standard in the industry.
  • Innovation: Moen has introduced innovative features like the M-PACT Common Valve System, which simplifies faucet construction and maintenance.
  • Design and Features: Moen offers a wide variety of styles, finishes, and features, including touchless and pre-rinse faucets, which cater to different consumer needs.

Cons:

  • Customer Service Issues: Some customers have reported poor customer service, including bad phone service and unhelpful representatives.
  • Product Quality Issues: There have been complaints about poor product quality, such as corrosion and parts breaking away from the faucet.
  • Price Level: While Moen is generally considered a mid-priced brand, some customers feel that the quality does not justify the price.
  • Installation Issues: Some customers have experienced issues with leaks and the need for additional parts during installation.

Moen Customer Reviews (11)

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Anastasio DeRose
Anastasio DeRose
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Jul 12, 2024
Robert Evans
Robert Evans
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Jul 11, 2024
Livia Dias
Livia Dias
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Jul 10, 2024
Isabelle Weston
Isabelle Weston
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Jul 10, 2024
Stephanie Diederich
Stephanie Diederich
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Jul 8, 2024
Matthew Taylor
Matthew Taylor
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Jul 8, 2024
Bruce Squires
Bruce Squires
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Jul 7, 2024
Charlene Van Huijgevoort
Charlene Van Huijgevoort
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Jul 6, 2024
Logan Taylor
Logan Taylor
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Jul 6, 2024
Calliope Pagnotto
Calliope Pagnotto
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Jul 6, 2024

Moen Customer’s Q&A

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Moen Features and Benefits

Moen.ca offers several key features and benefits:

  • Smart Shower: Known as the U by Moen Shower, this feature provides a luxurious and customizable shower experience.
  • Moen Plus: With any Moen purchase, access to Moen Plus is unlocked, offering a range of benefits:
    • Free shipping
    • Exclusive owner offers
    • 100-day, hassle-free returns
    • Early access to the latest products
    • Priority customer support
  • Club Moen: Members can participate in exclusive promotions and be the first to receive special offers. They also get informed about new product launches and industry-specific news.

These features and benefits enhance the shopping experience, making Moen.ca a preferred choice for high-quality plumbing fixtures and accessories.

Moen Pricing

Moen Canada pricing can vary depending on the specific product. Here are some examples of prices for different products:

  • Weymouth Oil Rubbed Bronze One-Handle High Arc Kitchen Faucet: $1,099.80 - $1,470.40.
  • Doux Chrome One-Handle High Arc Bathroom Faucet: $524.40 - $838.25.
  • Preston 24 Towel Bar: $33.15 - $39.80.
  • Caldwell Double Robe Hook: $26.60 - $31.80.

For the most accurate and up-to-date pricing, it is recommended to visit the official Moen Canada website or contact a local retailer.

Moen FAQs

FAQ

Moen Return Policy?

Moen.ca offers a 30 Day, Hassle-Free, Return Policy. If a product purchased from Moen.com does not look, fit or function the way it is expected to, it can be returned free of charge within 30 days for a full refund. This policy is intended to ensure customer satisfaction with Moen products. However, if a product defect is identified prior to or immediately following installation, Moen can issue a credit in exchange for the defective product. Parts are sent out within 24 hours and customers will receive parts within 3 to 7 days. Other arrangements can be made if a part is needed sooner. If the product cannot be serviced, a credit may be requested by filling out the defective return goods authorization form. A return number will be issued along with instructions for returning the defective product to Moen. Product will be inspected prior to credit issuance. Credit may be denied under any one of the following conditions: Product is not defective, Product is not manufactured by Moen, Package is missing components, Internal components of the faucet are missing, Product is a display, Package is damaged due to customer handling. If no-apparent-defect is found, you may be contacted to clarify the reason for the return. Full credit may not be allowed on incomplete models. If the product is not received by Moen within thirty days of the return authorization, the authorization expires. Credit is typically processed within ten business days of product receipt. For questions on Moen’s Defective Return Policy or Process, please contact Moen Sales Representative.

FAQ

How To Open A Moen Account?

To open an account on moen.ca, follow these steps:

  1. Visit the Moen website.
  2. Look for the "Create a new account" link.
  3. Click on the link and follow the prompts to enter personal information such as name, address, etc.
  4. Provide an email address for the account.
  5. Create a password for the account.

After these steps, a sign-in screen will greet each time the website is opened. There is also a forgotten password option available. Registering the product after creating an account can lead to exclusive savings on future purchases, lifetime warranty activation, simplified customer service support, and product installation assistance. It also helps to get technical assistance faster and ensure warranty support. Remember, the information provided during registration is required for proper product registration. Proof of purchase will be required for all warranty claims. The maximum file size for uploading proof of purchase is 5MB.

FAQ

Moen Alternatives

Based on the provided sources, here are the top alternatives to Moen faucets:

  1. Kohler: Known for its innovative designs and high-quality materials, Kohler offers a wide range of bathroom and kitchen fixtures.
  2. Delta: Renowned for its innovative technologies and reliable performance, Delta is a top competitor in the faucet market.
  3. GROHE: A premium brand focusing on high-quality and aesthetically pleasing fixtures, Grohe is a strong alternative to Moen.
  4. Hansgrohe: Known for its high-quality and innovative designs, Hansgrohe is another top competitor in the faucet market.
  5. American Standard: A long-standing brand in the industry, American Standard offers reliable and well-crafted bathroom fixtures.
  6. Peerless: Offers affordable and reliable kitchen and bathroom faucets, Peerless is a budget-friendly alternative to Moen.
  7. Sterling: A faucet brand under the Kohler Co. umbrella, Sterling is recognized for its contemporary and functional designs.
  8. Eljer: Known for its plumbing fixtures and products, Eljer is a part of American Standard Brands and offers a range of bathroom and kitchen fixtures.

These brands offer a mix of quality, design, and functionality that can serve as alternatives to Moen faucets.

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